Brett.Tolino said...
BUYER BEWARE on this product! I just bought one from a seller on ebay, paid over $500.00 for it too. It comes packaged VERY well, there's even a plastic taped seal around the figure box (which is boxed inside the Hall of Armor box). Clearly, it was sealed at the manufacturing plant. When I opened the figure box, the shoulder pieces were completely detached and sitting at the bottom of the box, exposing the ball joints. The shoulder pieces have pins in them to attach to the shoulder but nothing on the shoulder to attach them to. Needless to say, the die-cast figure came defective, as if someone did not want to assemble the figure at the plant and just tossed the metal shoulders into the box and sealed it up. I was PISSED -- paying over $500 for this piece of garbage. Instructions state to contact Play Imaginative for any issues regarding the purchase but all emails (and the Play Imaginative website only provides email addresses) to the company go ignored. Wasted $500.00 on this garbage and Play Imaginative DOES NOT RESPOND to complaints about their defective merchandise. BEWARE before you buy ANY Super Alloy product from Play Imaginative. You are not dealing with a professional company like Hot Toys or Sideshow Collectibles where if you receive damaged or defective merchandise, you can return it for an exchange. Buy a Play Imaginative product, risk getting a defective item that Play Imaginative will do NOTHING about -- not even reply to your emails. Check their facebook page -- I'm not the only one having issues with their products. Many people complaining about their Super Alloy Superman where the feet come with missing screws and all sorts of nonsense -- and Super Alloy Superman wasn't nearly as expensive as Super Alloy Iron Man. If you buy one, beware, Don't say you weren't warned.
It's most upsetting to read about how companies take us collectors for a ride. They charge us an arm and a leg for their product (USD$500 is no small amount!) and then not only do they NOT deliver on their promise of a high end good quality product, they do not bother to solve their poor product quality issues when it arises, leaving us completely helpless without any recourse and no way to get our money back or at lease rectify the problem which is all due to their poor handling in the first place. Something ought to be done about this, don't you think?
From day one, I was NOT impressed with Play Imaginative's product, Super Alloy Batman being the first that I saw. The finished work looked shoddy and far from the quality I would expect for the price they were asking which was crazy and ridiculous. It was doomed to fail from the get-go. Then PI tried to market Super Alloy Superman and followed that up with the Iron Man figures. I wouldn't touch the company with a ten foot pole and I'm glad I stayed away. This incident just proves how right I was about the company's products.
This brings to mind another bad experience somebody had with EnterBay which I also shared earlier in my toy blog HERE. Lots of people venting and adding their own bad experiences there as well (26 comments thus far).
On that note, some tips to offer regarding toy / figure collecting:
September 8, 2011 – Hot Toy Collecting Tip #1: Remove ALL Batteries! posted HERE
September 14, 2011 – Regarding Cracking Rubber and Disintegrating Suits in my toy blog HERE
July 28, 2013 – The two kinds of model kit and figure collectors (based on attitude): Happy and Passionate Collectors vs Competitive and Too Proud collectors posted HERE
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